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FAQ : Frequently Asked Questions

1. Who is MoodTracker.com?
2. The sleep on the chart only goes from zero to 12 hours. Can I increase this?
3. Can I enter more than one mood entry per day?
4. I'm concerned about security. How is my information protected?
5. I want to deactivate my account. How do I do that?
6. I'm not receiving support alerts or support alert verification emails. Why?
7. It tells me my session has expired when I try to login to my account. Why?

Who is MoodTracker.com?
We are a privately owned company operating since January 2005. The founder started the site to help his wife have better success tracking her moods after she was diagnosed with bipolar disorder. Since that time the site has grown to a modest community of users who are keenly interested in their health and wellbeing. The site's operating expenses are funded through Google Ads and through MoodTracker Plus+ sales. MoodTracker Plus+ is an enhanced version of the free version of MoodTracker that includes pie charts, significant event tracking, and exercise tracking.



The sleep on the chart only goes from zero to 12 hours. Can I increase this?
Yes. You can set your own sleep hours range on the chart. Here are the steps to make the change:

1. Login to your MoodTracker.com account.
2. Click on Account Settings.
3. At the bottom of the form you will see "Max Chart Sleep Range". Enter the maximum number of sleep hours you want displayed on your chart.
4. Click Update.

Can I enter more than one mood entry per day?
Yes. MoodTracker.com has two settings for recording up to two moods per day. One setting lets you specify a base mood and an optional mixed mood. The other setting is for recording your morning mood and your evening mood. Here are the steps to set it up:

1. Login to your MoodTracker.com account.
2. Click on Account Settings.
3. At the bottom of the form you will see "Record Two Moods Per Day". Choose one of the two "Yes..." options.
4. Click Update.

I'm concerned about security. How is my information protected?
We have the following strategies in place to protect your personal information:

Anonymity
You can make yourself completely anonymous on our website. We optionally gather your name which can be displayed on printable mood charts that are typically taken to doctor visits. We gather your email address only for the purpose of helping you recover your password if you forget it. If you choose to enter a fake email address, that is OK. You are free to be completely anonymous.

Encryption
Our login feature uses industry standard SSL encryption to securely transmit your username and password information from your computer to our server. This protects you from the possibility of a third party viewing in clear text your username and password as it passes from your computer to our server. Once a secure session has been established your interactions with our server are no longer encrypted. This enhances the responsiveness and speed of the site.

Voluntary Sharing
There are two ways your can share your information. The first is through our caregiver feature which lets you show your information to your caregiver via the Internet. This type of information sharing is only available to your caregiver whom you have voluntarily given permission to view your information. The second way is through our forum which gives you the ability to disclose whatever information you choose.

I want to deactivate my account. How do I do that?
There are two ways this can be done. The first way is to leave your account idle for more than 180 days at which point MoodTracker.com will automatically deactivate your account. The second way is to contact us through our Contact page to ask us to deactivate it for you.



I'm not receiving support alerts or support alert verification emails. Why?
There are four possible reasons for emails not getting through.

1. Incorrect Recipient Email Address. Check the recipient email address and verify that it is correct.
2. Emails blocked by your email program. Check your anti-spam or junk mail settings in your email program. Some email programs have a white-list that will let you specify trusted emails. If your email program has junk mail or anti-spam features, specify all email coming from MoodTracker.com as not spam.
3. Emails blocked by your ISP. Check with your ISP to find out if they are blocking our emails. If they are, ask them to white-list email coming from MoodTracker.com.
4. Server Outage. Sometimes on rare occasions our services may become unavailable either because of periodic maintenance or a system error. Since our services are continuously monitored we are typically aware of outages and do everything we can to restore service.

It tells me my session has expired when I try to login to my account. Why?
Your browser is set to disallow all cookies. A cookie is a small piece of information sent from our website to your computer that is used to distinguish you from other users while you are logged in. There are two types of cookies namely persistent cookies and session cookies. MoodTracker.com requires session cookies. These cookies are much more benign than persistent cookies. A session cookie automatically disappears from your computer when you close your browser.

To turn on session cookies, try some of the searches below:

• Firefox
• Internet Explorer
• Apple Safari
• Google Chrome

For more information about cookies visit Webopedia : Session Cookies