FAQ : Frequently Asked Questions

The sleep on the chart only goes from zero to 12 hours. Can I increase this?
Yes. You can set your own sleep hours range on the chart. Here are the steps to make the change:

1. Login to your MoodTracker.com account.
2. Click on Account Settings.
3. At the bottom of the form you will see "Max Chart Sleep Range". Enter the maximum number of sleep hours you want displayed on your chart.
4. Click Update.

Can I enter more than one mood entry per day?
Yes. MoodTracker.com has two settings for recording up to two moods per day. One setting lets you specify a base mood and an optional mixed mood. The other setting is for recording your morning mood and your evening mood. Here are the steps to set it up:

1. Login to your MoodTracker.com account.
2. Click on Account Settings.
3. At the bottom of the form you will see "Record Two Moods Per Day". Choose one of the two "Yes..." options.
4. Click Update.

I want to close my account. How do I do that?
There are two ways this can be done. The first way is to leave your account idle for more than 180 days at which point MoodTracker.com will automatically delete your account. The second way is to contact us through our Contact page to ask us to close it for you.



It tells me my session has expired when I try to login to my account. Why?
Your browser is set to disallow all cookies. A cookie is a small piece of information sent from our website to your computer that is used to distinguish you from other users while you are logged in. There are two types of cookies namely persistent cookies and session cookies. MoodTracker.com requires session cookies. These cookies are much more benign than persistent cookies. A session cookie automatically disappears from your computer when you close your browser.

To turn on session cookies follow the steps below:

Internet Explorer Instructions

1. Open your web browser.
2. Click on Tools.
3. Click on Internet Options.
4. Click on the Privacy tab.
5. Click on the Advanced button.
6. Check the "Override" checkbox to make it checked.
7. Check the "Always allow session cookies" checkbox.
8. Click the OK button.
9. Click the OK button.

Mozilla Firefox Instructions

1. Open your web browser.
2. Click on Tools.
3. Click on Options.
4. Click on Privacy (shown in the left-hand column).
5. Click on Cookies.
6. Check the "Allow sites to set cookies" checkbox.
7. Choose "until I close Firefox" from the Keep Cookies drop-list.
8. Click OK.

For more information about cookies visit Webopedia : Session Cookies