®

FAQ : Frequently Asked Questions

 


Who is MoodTracker.com?
We are a privately owned company operating since January 2005. The founder started the site to help his wife have better success tracking her moods after she was diagnosed with bipolar disorder. Since that time the site has grown to a modest community of users who are keenly interested in their health and wellbeing. The site's operating expenses are funded through Google Ads and through MoodTracker Plus sales. MoodTracker Plus is an enhanced version of the free version of MoodTracker that includes pie charts, significant event tracking, and exercise tracking.

 


Can I use MoodTracker.com on my smart phone or tablet?
Yes! We have made the site mobile and tablet friendly.

If you have an iPhone, here are the steps to set it up:
  1. Open your iPhone's web browser, Safari.
  2. In the address bar at the top type www.moodtracker.com and then tap Go.
  3. At the bottom of Safari you will see five icons. The middle one is a box with an arrow pointing up. Tap this icon.
  4. Tap the Plus sign "+" to "Add to Home Screen".
  5. Tap "Add" on the upper right side of the screen.
You should now see a MoodTracker.com icon on your screen.


If you have an iPad, here are the steps to set it up:
  1. Open your iPad's web browser, Safari.
  2. In the address bar at the top type www.moodtracker.com and then tap Go.
  3. Immediately to the left of the address bar at the top of Safari you will see an icon of a box with an arrow pointing up. Tap this icon.
  4. Tap the Plus sign "+" to "Add to Home Screen".
  5. Tap "Add" on the upper right side to add a shortcut icon to your screen.
You should now see a MoodTracker.com icon on your screen.


If you are using an Android phone, follow these steps:
  1. Open your phone's web browser.
  2. In the address bar at the top type www.moodtracker.com.
  3. Bookmark our page.
  4. Press and hold a long time home screen until a popup displays.
  5. Tap "shortcut".
  6. Pick the bookmark you created in step 3.

 


The sleep on the chart only goes from zero to 12 hours. Can I increase this?
Yes. You can set your own sleep hours range on the chart. Here are the steps to make the change:
  1. Login to your MoodTracker.com account.
  2. Click on Account Settings.
  3. At the bottom of the form you will see "Max Chart Sleep Range". Enter the maximum number of sleep hours you want displayed on your chart.
  4. Click Update.

 


Can I enter more than one mood entry per day?
Yes. MoodTracker.com has two settings for recording up to two moods per day. One setting lets you specify a base mood and an optional mixed mood. The other setting is for recording your morning mood and your evening mood. Here are the steps to set it up:
  1. Login to your MoodTracker.com account.
  2. Click on Account Settings.
  3. At the bottom of the form you will see "Record Two Moods Per Day". Choose one of the two "Yes..." options.
  4. Click Update.

 


Is there a paid version of MoodTracker?
Yes. MoodTracker Plus offers additional features and expanded functionality for only $4.95 per month. Check it out!

 


How can I share my mood information with my doctor or with a family member?
The caregiver feature lets you give one or more MoodTracker.com users the ability to view your mood information. If you want to use this feature, follow the steps below:
  1. Contact the person who you want to give access to view your account.
  2. Ask this person to go to www.moodtracker.com and sign-up for a Caregiver account.
  3. Once he or she has created their account, ask him or her to tell you their MoodTracker username.
  4. At this point login to your MoodTracker account.
  5. Click on Caregivers from the list of options on the left.
  6. Click on "Enter New Caregiver Record".
  7. In the space provided, enter the person's username.
  8. Ask the person to login to their account again.
  9. Ask the person to click on "Patients" from the options on the left side of the screen.
  10. Ask the person to click on "Enable Now" next to your username.

 


I'm concerned about security. How is my information protected?
We have the following strategies in place to protect your personal information:
Anonymity
You can make yourself completely anonymous on our website. We optionally gather your name which can be displayed on printable mood charts that are typically taken to doctor visits. We gather your email address only for the purpose of helping you recover your password if you forget it. If you choose to enter a fake email address, that is OK. You are free to be completely anonymous.

Encryption
Our site uses industry standard SSL encryption to securely transmit all of your interactions between your computer and our site. This protects you from the possibility of a third party viewing in clear text your username and password and any other data as it passes from your computer to our site, or from our site to your computer.

Voluntary Sharing
There are two ways your can share your information. The first is through our caregiver feature which lets you show your information to your caregiver via the Internet. This type of information sharing is only available to your caregiver whom you have voluntarily given permission to view your information. The second way is through our forum which gives you the ability to disclose whatever information you choose.

 


I'm not receiving forgotten password emails, support alerts, or support alert verification emails. Why?
There are five possible reasons for emails not getting through.
  1. Incorrect Email Address. For support alerts, check the recipient email address and verify that it is correct. If your account email address is incorrect, the forgotten password emails will not be delivered. Please contact us about this and we'll do all we can to help you regain access to your account.
  2. Email Inbox is Full. Many ISPs put a limit on the amount of email you can have in your inbox. This is typically the case when using the ISP's web based email program. Check with your ISP to determine if your inbox is full.
  3. Emails blocked by your email program. Check your anti-spam or junk mail settings in your email program. Some email programs have a white-list that will let you specify trusted emails. If your email program has junk mail or anti-spam features, specify all email coming from MoodTracker.com as not spam.
  4. Emails blocked by your ISP or Cellular Provider. Check with your ISP or Cellular Provider to find out if they are blocking our emails. If they are, ask them to white-list email coming from MoodTracker.com.
  5. Text Message Limits. Check with your Cellular Provider to find out if your wireless plan has a limit on the number of text messages you're able to receive.
  6. Server Outage. Sometimes on rare occasions our services may become unavailable either because of periodic maintenance or a system error. Since our services are continuously monitored we are typically aware of outages and do everything we can to restore service.

 


I'm having trouble registering or logging into my account. Why?
Your browser is probably set to disallow cookies. A cookie is a small piece of information sent from our website to your computer that is used to distinguish you from other users while you are logged in. There are two types of cookies namely persistent cookies and session cookies. MoodTracker.com requires session cookies. These cookies are much more benign than persistent cookies. A session cookie automatically disappears from your computer when you close your browser.

To turn on session cookies, try some of the searches below:
For more information about cookies visit Webopedia : Session Cookies

 


I want to cancel my account. How do I do that?
Please follow the steps below.
  1. Login to your MoodTracker.com account.
  2. Click on the Account Settings link from the options on the left hand side of the screen.
  3. Scroll to the bottom of the form. At the bottom of the form are the options for canceling your account.
  4. Click the "Update" button at the bottom of the form.