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Support Alerts Help

The video below shows you how to set up a support alert. Support Alerts let you receive text messages and/or emails at a scheduled time each day to remind you of things like taking your medications or recording your daily mood record. If you have trouble receiving the Verification Code mentioned in the video, check your email provider's anti-spam or junk mail settings or folders.



There are two types of Support Alerts: Reminders and Help, and you can create as many as you want.  You can schedule them to come at a specific time on a daily basis or at a specific time on a specific date.  Each of the different alert types are described below:

Reminder - Take Medications and Reminder - Record Daily Mood:
With these reminders it makes sense to set the "Alert When?" value to "Daily".  If you have already entered your mood record for the day, the alert message will not be sent.  On the other hand, if you haven't entered your daily mood record before the scheduled time, then a reminder alert message will be sent.  A message will be resent based on the value in the "Times to Resend Message" field.  For example if you have a Reminder - Record Daily Mood alert scheduled for 8:00 p.m. daily and the current time is 8:00 p.m., you will receive the alert only if you haven't already entered your daily mood record.  If the current time is 9:00 p.m. and you still haven't entered your daily mood record you will receive another alert.  If the "Times to Resend Message" field is set to 2 and the current time is 10:00 p.m., you will receive your last reminder alert for the day, but only if you still haven't entered your daily mood record.

Reminder - Record Daily Mood (3+ days overdue):
With this reminder, set the "Alert When?" value to "Daily".  This reminder will be sent each day if more than three days have past since your last daily mood record was entered.

Reminder - Doctor Appointment:
With this reminder it makes sense to set the "Alert When?" value to a specific date and time.

Help Alerts:
When setting up help alerts, set the "Alert When?" value to "Daily".  When the scheduled time is reached, MoodTracker will check your last mood record to see if an alert needs to be sent.  For example if you have set up a Help - Severely Depressed alert and your last mood record indicates a Severely Depressed mood, then a message will be sent.  If on the next day you haven't entered a mood record, MoodTracker will locate your last mood record indicating Severely Depressed and send the message again.  If you are tracking two moods per day, the first mood field on the form is checked for whether or not to send help alerts.


A. Enter a Support Alert Record
  1. Click on "My Account".
  2. Click on "Support Alerts".
  3. Click on "Enter New Support Alert Record".
  4. Fill out the Support Alert form.
  5. Click Submit.
Hints and Tips:
  • Support Alert recipients must be verified because it ensures that the recipients are OK with receiving email or text messages from MoodTracker.  Enter the code contained in the verification email or text message to activate the Support Alert reminder system.

B. Edit a Support Alert Record
  1. Click on "My Account".
  2. Click on "Support Alerts".
  3. Click on the Pencil or the Date of the entry you want to edit.
  4. Make any necessary changes to your information.
  5. Click Submit to update your record.
Hints and Tips:
  • If you change the recipient's email address, you will need to re-activate the Support Alert using the Verification Code which will be sent to the recipient after you update it.

C. Delete a Support Alert Record
  1. Click on "My Account".
  2. Click on "Support Alerts".
  3. Click on "Delete" on the row associated with the record you want to delete.
  4. Click on "OK" to confirm you want to delete the selected record.